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Terms and Conditions

The Terms and Conditions (T&C) contained herein sets out the legal terms that regulate our relationship with you with regards to the service(s) we provide. Please read these Terms and Conditions carefully and make sure that you understand them before using our Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. 

1. Understanding these Terms and Conditions
When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
When we refer to “Edmonton Bag Spa", ‘we’, 'us’ or ‘our’, we mean Edmonton Bag Spa Limited or, where relevant, its affiliates. Where we refer to ‘you or ‘your’ we mean you, the person using the Services.

2. About us
We are Edmonton Bag Spa Limited registered in Canada and our registered office is at 6017 104 Street, Edmonton, Alberta, Canada T6H 1K6 and our hours of operation are 10:00am - 7:00am (Monday - Friday) and 10:00am - 6:00pm (Saturday - Sunday).

3. Our Services
At Edmonton Bag Spa, customer satisfaction is our top priority, and we are committed to achieving that. We guarantee that we shall exercise utmost care in handling your luxury item(s) and use the technique, chemical or solution which, in our opinion, is most suitable for each item’s condition. However, we cannot assume responsibility for inherent weaknesses or defects in materials that are not visibly apparent prior to processing, resulting in damage after cleaning. We cannot be held liable for color loss or damage to weak and tender materials. Customers also owe a duty to manage their expectations. Complete removal of stain is not guaranteed. All requests for removal of stains are done at the customer's own risk. Nonetheless, Edmonton Bag Spa will exercise due diligence and best practice in rendering our service to meet customer’s request to achieve the closest match. However, we cannot guarantee that the final color will be exactly as requested due to the condition and nature of the same items as at the time we were contracted. 

Photos of all items received shall be taken before and after for our records. We may use the photos for our social media postings as well. Let us know if you do not want your item(s) to be posted before signing this T&C, otherwise we assume you consent to us to do so

Do not leave any valuable item in the bag/wallet. We shall not be responsible for loss of expensive or important articles, including (without limitation) jewelry, watch or document(s) left in the compartment or any part of your item(s). We do not accept dust bag, bag accessories, original box or original paper bag, authenticity card, original receipts and authentication certificate.

All items must be claimed within 1 week from the date of notification of collection. After 1 week, we will be charging a storage fee of CAD10 a day for each item to a maximum of 1 week. We will not accept responsibility for the condition of any unclaimed item(s) that is beyond this 2-week period. Items unclaimed for 1 month will be disposed of. This also applies to the items shipped to us. 

4. Collection of items
Items can be dropped off by customers at the store and we can also arrange an in-person pick up at a specified location. This is strictly by appointment only and it is available between the following hours: Mon- Fri: 4:30-7pm and Sat -Sun 10am-6pm or as mutually agreed upon.

5. Shipping
We will not ship your item/s unless they have been fully paid for by you. Customers must pay for the shipment which would be done via Canada Post, Expedited or XpressPost. We will help you ship your item. However, we shall not be responsible for loss of parcel. Customers must inform Edmonton Bag Spa if they want to purchase an Insurance Policy for indemnity purposes.
Customers will have to track their parcels accordingly using the tracking details provided at the appropriate website. You should not hesitate to contact Canada Post directly for any delivery issues. All items may only be redeemed with the Service Request Number found in the Service Request Form. Clients must inspect all items at the point of collection to make sure they are correct.

7. Personal Information
Whatever information you provide for us will be used and protected in line with the Canada Privacy Act.

8. Disclaimer of Warranties/ Limitation of Liabilities
We do not guarantee or warrant that your use of our Service(s) will be uninterrupted, timely, secure or free from error. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You expressly agree that your use of, or inability to use, the service we provide is at your sole risk. 
Edmonton Bag Spa, our Directors, Officers, Employees, Affiliates, Agents, Suppliers or any of our Partners shall not be liable for any injury, loss, claim, incidental damage or any kind of consequential damage, which also includes without limitation strict liability or otherwise arising from your use of any of our Services. Our liability shall be limited to the maximum extent permitted by law. 

9. Indemnification
You agree to indemnify, defend and hold harmless Edmonton Bag Spa and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third-party. 
10. Severability
In a situation where any provision of these Terms and Conditions is determined to be unlawful, unenforceable, or void, such provision shall nevertheless be enforceable by every means permitted by applicable law and the portion that is not enforceable shall be deemed to be severed from these Terms and Conditions. Note that such determination shall not affect the validity and enforceability of any other remaining provisions. 

11. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these T&C, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

12. Privacy Policy
Your privacy is important to us. We at Edmonton Bag Spa respect your privacy regarding any information we may collect from you. We only ask for personal information when we truly need it to provide a service to you and we collect this information by lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. We do not share any personally identifying information publicly or with third parties, except when required to by law. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. If you have any questions about how we handle user data and personal information, feel free to contact us.

13. Governing Law
These Terms of Service and Conditions and any other agreement whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada. 

14. Enquiries
Any enquiry about the Terms and Conditions should be sent to us at Edmonton Bag Spa Limited located at 6017 104 Street, NW, Edmonton, Alberta, Canada T6H 1K6.


15. We reserve the exclusive right to add, amend and withdraw the terms and conditions at any time without prior notice and your continued use of our Service after any changes to these Terms and Conditions constitutes acceptance to those changes on your part.           

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